A Simple Key For Telus technical support Unveiled

If our reply settled your problem, you should click on Accept as Solution that will help Other folks during the Neighborhood.

Hey @DjE we can easily definitely do what we will to help you. Could you make sure you send out us A non-public information and We are going to go from there?

Sure I tried chat and bought related that has a live human being but they informed me I needed to connect with. Not sure just what the Associates within the chat can help with.

I am wanting to renew my World wide web service after the two yr contract expired. We also have standard cable which I in no way use and wish to do away with. It is actually unattainable To do that on line, as well as phone number for support is rather properly concealed. I eventually obtained it from the reseller. I known as the number, and listened to AI check out to get me to make it happen on line, but You can not stop utilizing a service on-line.

• I at first renewed my agreement following speaking by having an agent named Abdul, who gave me a offer which i acknowledged, although it couldn’t match a proposal from Rogers.

• In my dialogue with Juan with the loyalty team, I used to be falsely accused of remaining discriminatory After i referenced Yet another Section, which was extremely offensive and uncalled for. Juan afterwards apologized, indicating which the encounter was totally unacceptable.

I am creating to express my deep dissatisfaction with the customer service I received whilst attempting to clarify the small print of my new agreement and savings. My latest practical experience has still left me sensation annoyed, undervalued, and worried about your workforce's General excellent of support.

Surely not the working experience we wish our customers to possess. Feel free to send out us A personal message and we can go over our choices for getting this solved for you.

I have never been so annoyed with an organization.  It is extremely hard to get solutions from Telus.  My Monthly bill has been adjusted numerous moments since signing up with them a year ago after a promoter came to our door and Telus technical support drew us in with enticing offers.  She even reported Telus would purchase Shaw's agreement penalty to move us over.  I regret each second of relocating.  It requires up many of the afternoon to talk with somebody at Telus.  Keep instances estimate one hour only being forwarded to a person and put on hold for another hour.  My agreement settlement demonstrates what my bill needs to be However they arbitrarily alter my bill to a hundred.

so i called the customer server (Jane) to solve the issue after describing your situation and what It truly is occur, The agent just facet with her partner and she lied with regard to the credits and reductions they faraway from my account as being a faithful customer with Telus and she mentioned the credits expired and no longer accessible, she Believe i'm stupid, When the price reduction has expired i ought to see the expiration day on my Invoice like i see on dwelling service Invoice.

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I want a get in touch with from somebody that has some decision creating electric power on how I'm able to close my accounts and be carried out with Telus.  

Hi @Ben708 we certainly value your loyalty with us and we wish to help. Make sure you keep watch over your inbox to get a information from us

The TELUS group acknowledges that our get the job done spans many Territories and Treaty spots and we have been grateful for the normal Knowledge Keepers and Elders that are with us these days, those who have absent prior to us and also the youth that inspire us.

I will cancel all the services home and mobile with Telus and explain to my family and friends to do so, that was the worst encounter I bought with Telus